- How do I order from the Seton Australia web site?
- I can't find the product I would like to buy on the web site, but it is in your catalogue.
- How do I pay for goods?
- I have registered/purchased before but have forgotten my password to login?
- My email address has changed since I registered. Where can I change it?
- When can I expect to receive my order?
HOW DO I ORDER FROM THE SETON AUSTRALIA WEB SITE?
1) Browse through our product range and select the product you require using the menu above.
2) Click on the information button for product options.
3) Enter the quantity you require and click the "Add To Shopping Cart Button".
4) Your product will now be in what's called a shopping cart. Here the total and product details are listed.
5) You can now either continue shopping or checkout your order. When you have all the products you require checkout your order.
6) First time users will be asked to fill in a form and create a password. Fill the form in and follow the prompts and the order will be placed.
When you return to the web site at a later date to place another order you can enter your username and password and your details will be retrieved from our database.
I CAN'T FIND THE PRODUCT I WOULD LIKE TO BUY ON THE WEB SITE, BUT IT IS IN YOUR CATALOGUE.
Currently we have 95% of the Seton product range available on this web site. We are always working on adding new products. From time to time products that appear in our catalogue get made obsolete or discontinued. This is another reason why you could be having trouble finding a certain product. Use the search function towards the top of this page to be sure that the product is not on this web site. If so please call Seton customer service on, 1800 65 1173 for any products you cannot find.
HOW DO I PAY FOR GOODS?
Paying for goods is easy with Seton. You can use Mastercard or Visa credit cards. Alternatively, if you are an existing customer you can choose to have your account invoiced. For new customers we also offer an instant 30 day, $5000 credit account (subject to approval) that will be invoiced to the details you supply. More information on credit can be found here.
I HAVE REGISTERED/PURCHASED BEFORE BUT HAVE FORGOTTEN MY PASSWORD TO LOGIN.
Your password can be retrieved by our database from our password retrieval page. Simply enter your email address that you registered with and a new password will be sent to your email inbox. Please note there may be a short delay in receiving this email depending upon your server and internet connection.
MY EMAIL ADDRESS HAS CHANGED SINCE I REGISTERED. HOW CAN I CHANGE IT?
If your email address has changed you will need to login with your old email address and change your email address from the "My Account" page of this website. If this is not possible or you cannot remember your old password, you will need to re-register with your new email details as a new customer.
WHEN CAN I EXPECT TO RECEIVE MY ORDER?
It depends on the goods you order, most stock items usually ship within 24 hours. You will be notified via email when your order has entered our business system. This email will provide estimated shipping dates of your order. In addition to the email order confirmation when all or any part of your order leaves our warehouse you will also be sent an email containing shipping consignment numbers.
